COMPLIANCE

Established in 2005 Solmet is a London based successful online letting agency. Solmet Limited (registered number 5433782) is registered in England and Wales and has its registered office at 23 Woodford Avenue, Gants Hill, Ilford, Essex, IG2 6UF.

We adhere to the letting agency code of practice as outlined by The Property Ombudsman and follow all the legal requirements set out by the industry.

We are a member of the TPO (The Property Ombudsman Scheme), are a registered data controller with ICO (Information Commissioner's Office), and our clients account is fully protected with a Clients Money Protection Insurance.

The Property Ombudsman (TPO)

Membership

Solmet Limited are a member of The Property Ombudsman Scheme. Membership Number: D8068

In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please click the link below to find out about our in-house complaints procedure

• To view our in-house complaints procedure, click here

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review

Client Money Protection

Money Shield

When you use a letting agent displaying the Money Shield logo, you can rest assured that your money is protected.Money Shield is a Client Money Protection (CMP) scheme enabling lettings and estate agents to reassure tenants, landlords, buyers and vendors that their money is safe.
Solmet Properties is part of the Money Shield, Clients Money Protection Scheme. Scheme Ref: 57824463

• To view our security certificate, click here
• To view our scheme certificate, click here
• To view our Money Shield's scheme certificate, click here

Data Protection

ICO (Information Commissioner's Office)

Solmet Properties is registered data controller with registration reference number: Z2787038

• To view our registration certificate, click here